Frequently asked questions
27 questions about how AI voice calling agents work, what they cost, which languages they speak, and what they do with your data.
The basics
- What is Leadvox AI?
- Leadvox AI is an AI voice calling platform for businesses in India. It builds AI phone agents that call your leads, hold a natural conversation in Hindi, English or a regional language, qualify the lead, and transfer the call to a human when it matters. It also answers inbound calls on a number allocated to your account.
- What is an AI voice calling agent?
- An AI voice calling agent is software that makes and receives real phone calls and holds a spoken conversation. It listens to the caller, understands what they said, decides what to say next based on the persona and knowledge you gave it, and speaks the reply in a natural voice — all fast enough to feel like a phone call rather than a voice menu.
- Do I need coding skills to set one up?
- No. The dashboard includes an Interactive Agent Builder where you describe the agent's persona in plain text, attach knowledge base documents as PDF or CSV, and test the agent live before it calls anyone real. Most customers have their first agent running in under five minutes.
- How is this different from an IVR or a robocall?
- An IVR makes the caller press buttons and follows a fixed tree. A robocall plays a recording at people. A Leadvox agent has an actual conversation — the customer speaks naturally, the agent understands and responds in context, asks follow-up questions, and can hand the live call to a person.
- Is Leadvox AI only for outbound calls?
- No. Outbound is the primary use case — calling leads, running reminder and follow-up campaigns — but an agent can also answer inbound calls on a phone number allocated to your account.
How the calls work
- What is the average response latency of Leadvox AI agents?
- Sub-second voice-to-voice latency, typically between 400ms and 800ms. That matches the pace of natural human dialogue, which is what stops a call feeling like a machine.
- Can the AI transfer a call to a human?
- Yes. You configure up to three named transfer destinations — for example Sales, Support and Accounts. When the agent decides to hand off, it dials that destination into the same call so the customer and your staff member are connected directly, then drops off the call itself.
- Can the agent answer questions about my specific products or prices?
- Yes, if you give it the information. Attach your brochure, price list, policy document or FAQ sheet as a knowledge base file (PDF or CSV) and the agent answers from those documents rather than improvising.
- What happens if the customer asks something the agent can't handle?
- You decide, in the agent's persona. The usual configuration is to transfer the call to a human immediately rather than guess — which is the right answer for anything clinical, regulated or commercially binding.
- Are calls recorded and transcribed?
- Yes. Every call has an audio recording and a text transcript stored against it in your dashboard, along with the call outcome and a hot/cold lead label.
- Will customers know they're talking to an AI?
- The voices are natural enough that many people don't immediately notice, but the script is yours. Most customers have the agent introduce itself honestly as an assistant — a customer who feels tricked is a customer you lose later anyway.
Languages and voices
- Which languages can the AI agent speak?
- Eleven: English, Hindi, Tamil, Bengali, Kannada, Malayalam, Marathi, Odia, Punjabi, Telugu and Gujarati.
- Does it handle Hindi properly, or is it translated English?
- It speaks Hindi natively, with gender-aware grammar so the agent conjugates correctly rather than sounding machine-translated. This matters in inflected languages, where a wrong gender form is immediately obvious to a native speaker.
- Can one agent switch languages mid-call?
- Each agent is configured for a language, and in practice most Indian business calls run as a natural Hindi-English mix, which the agent handles. If you serve genuinely separate language markets, the usual approach is a separate agent per language — plans include between one and four agents.
Integrations
- Can Leadvox automatically call people who fill out my Facebook or Instagram ads?
- Yes. Connect your Facebook Page's Lead Ads to Leadvox and the moment someone submits their details, your AI agent calls them — typically within seconds. This is the single most valuable integration for most customers, because lead response speed is what decides who wins a comparison-shopped enquiry.
- Does it work with WhatsApp?
- Yes. Connect your WhatsApp Business Account and Leadvox automatically sends an approved WhatsApp message template when a call shows real buying interest. WhatsApp only reliably delivers business-initiated messages to new contacts via approved templates, so the integration is built around templates rather than free text.
- Can I upload my own contact list to call?
- Yes. Upload contacts and run a calling campaign against them — renewal lists, old enquiry databases, service due lists, lapsed customers.
Phone numbers and call volume
- How do I get a phone number for my agent?
- Request an Indian phone number directly from your dashboard for a small monthly fee. Once approved, it's allocated to your account and ready to use on calls. How many numbers you can hold is set by your plan.
- How many calls can the AI make per day?
- Between 50 and 200 calls a day depending on your plan, with custom volumes available above that. The daily quota tops up every day and unused calls carry over, resetting fresh each Monday — so quiet days help you absorb busy ones.
- Can several agents run at the same time?
- Yes. Plans include one to four AI agents, each with its own persona, language and knowledge base — for example one for new enquiries and another for renewals.
Pricing and billing
- How much does Leadvox AI cost?
- Plans start at ₹5,999 per month for 50 calls a day and go up to ₹16,999 per month for 200 calls a day. Outbound call charges are separate and drawn from a pay-as-you-go credit wallet. Full details are on the pricing page.
- How does outbound billing work?
- Outbound calling runs on a pay-as-you-go credit balance. You top up your company wallet securely through Razorpay, and each call consumes credits based on its duration and the AI engine and voice used.
- Is there a monthly plan?
- No. Plans are billed every 3, 6 or 12 months, with up to 20% off on longer terms. The figures quoted are the effective monthly rate.
- Is there a free trial?
- Yes. Create an account and launch your first agent with free trial credits — no setup call needed.
Team and data
- Can my whole team use one account?
- Yes. Leadvox is multi-tenant with role-based team access, so you can invite colleagues and control what each of them can see and do.
- What analytics do I get?
- Call volume, hot versus cold lead breakdown, agent performance and revenue trends, plus per-call recordings, transcripts and outcomes.
- Who can hear the call recordings?
- Recordings and transcripts belong to your company account and are visible to the team members you've granted access to, according to the role you assign them.
Still have a question? Call us on +91 62395 89925 or see the glossary for the terminology.
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